Legal

Mint Moving Company LLC and its subsidiaries (“Mint Moving,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, request a quote, schedule services, or otherwise interact with us. By using our services, you consent to the practices described in this policy.

Welcome to Mint Moving Company LLC and its subsidiaries (“Mint Moving,” “Company,” “we,” “our,” or “us”). By accessing our website, requesting a quote, scheduling services, or otherwise using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services.

1. 1. Services Provided

   Mint Moving provides residential and commercial moving services, storage solutions (if applicable), and related logistics. Our services are offered subject to the availability of resources and personnel and are governed by the terms outlined herein.

2. 2. Service Agreement

   By scheduling a move or requesting a quote, you represent and warrant that:

   • You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
   • The information you provide, including addresses, inventory, and service requirements, is accurate and complete.
   • You agree to adhere to our policies regarding scheduling, cancellations, and payments as detailed below.

3. 3. Quotes and Estimates

   • Non-Binding Estimates: Initial quotes are based on the information you supply and are non-binding. Quotes generated with AI assistance (see Privacy Policy Section 5) are estimates only and subject to change.
   • Final Charges: The final invoice will reflect the actual services rendered, including adjustments for additional labor, materials, travel, or time incurred beyond the original estimate.
   • Quote Validity: Quotes are valid for 30 days from the date issued unless otherwise specified.

4. 4. Payment Terms

   • Full payment is due upon completion of services unless otherwise agreed in writing.
   • We accept cash, credit card, debit card, check, and electronic payment (via Stripe).
   • A processing fee may apply to credit and debit card payments, as disclosed at the time of payment.
   • Late payments may incur interest at the maximum rate permitted by applicable law, plus reasonable collection costs.
   • Deposits, when required, are non-refundable unless cancellation is made in accordance with Section 5.

5. 5. Cancellation and Rescheduling

   • Cancellation: Cancellations made 48 hours or more in advance of the scheduled service may be eligible for a full refund of any deposits made. Cancellations made within 48 hours may forfeit the deposit.
   • Rescheduling: Rescheduling requests are subject to availability and may incur an additional fee if made within 48 hours of the original service date.
   • No-Show: If you are not present or accessible at the scheduled time and location, and have not communicated a cancellation or reschedule, the full service amount may be charged.

6. 6. Customer Responsibilities

   To ensure smooth service, you agree to:

   • Provide accurate and complete information about your moving needs, including a thorough inventory of items to be moved.
   • Be present or have an authorized representative available at both the origin and destination during the move.
   • Secure all valuables, fragile items, hazardous materials, and items not intended for transport prior to our arrival.
   • Ensure clear, safe access to the property for our movers, including parking, walkways, elevators, and stairwells.
   • Disclose any conditions that may affect the move, including stairs, long carries, narrow hallways, gated access, or HOA restrictions.

7. 7. Liability and Damages

   • Standard Liability: Our liability for loss or damage to items during transport is limited to the declared value on the bill of lading, if applicable, or as otherwise agreed in writing. Absent a written declaration of value, liability shall not exceed $0.60 per pound per article.
   • Excluded Items: We are not liable for loss or damage to cash, jewelry, precious metals, securities, documents, medications, perishable goods, or items of extraordinary value unless specifically declared and accepted in writing.
   • Pre-Existing Damage: We are not responsible for damage to items that were in a fragile, worn, or defective condition prior to the move, nor for items improperly packed by the customer.
   • Claims Process: Any claims for loss or damage must be submitted in writing within 3 business days of the move date. Claims submitted after this period may not be honored.
   • Force Majeure: We are not liable for delays, losses, or damages caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, mechanical breakdowns, government actions, or pandemics.

8. 8. Limitation of Liability

   TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINT MOVING'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

9. 9. Communication and Consent

   By contacting us or using our services, you consent to:

   • Receiving communications from us via email, phone, or text message related to your inquiry, scheduled services, and post-service follow-up.
   • Receiving automated transactional messages including scheduling confirmations, crew updates, time requests, and invoice notifications.
   • Being contacted for review or feedback requests following your service.

   You may opt out of promotional communications at any time (see our Privacy Policy Section 3 for details). Transactional messages related to active services cannot be opted out of.

10. 10. Prohibited Items

    We reserve the right to refuse to transport items that are:

    • Hazardous, flammable, explosive, or corrosive (e.g., propane, gasoline, fireworks, chemicals).
    • Illegal, stolen, or contraband.
    • Perishable goods without proper packaging.
    • Live animals or plants (unless specifically arranged).

11. 11. Prohibited Activities

    You agree not to:

    • Interfere with or disrupt the operation of our services or website.
    • Use our services for illegal or unauthorized purposes.
    • Submit false, misleading, or fraudulent information.
    • Engage in abusive, threatening, or harassing behavior toward our staff or contractors.

12. 12. Indemnification

    You agree to indemnify, defend, and hold harmless Mint Moving, its owners, officers, employees, and contractors from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of our services; (c) inaccurate information you provide; or (d) your violation of any applicable law.

13. 13. Dispute Resolution

    • Informal Resolution: Before initiating formal proceedings, you agree to contact us to attempt to resolve any dispute informally. We will make good-faith efforts to resolve disputes within 30 days.
    • Arbitration: Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in Lubbock, Texas.
    • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.
    • Governing Law: These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.

14. 14. Intellectual Property

    All content on our website, including text, graphics, logos, images, and software, is the property of Mint Moving Company LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

15. 15. Modification of Terms

    We reserve the right to modify these Terms at any time. Updates will be posted on our website with a revised effective date. Continued use of our services after modifications are posted constitutes acceptance of the updated Terms. If we make material changes, we will make reasonable efforts to notify you.

16. 16. Termination

    We reserve the right to refuse, suspend, or terminate services to any customer at our sole discretion, including but not limited to cases of non-compliance with these Terms, non-payment, abusive behavior toward our staff, or any conduct that we determine poses a risk to the safety of our crew or property.

17. 17. Severability

    If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. 18. Entire Agreement

    These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mint Moving regarding your use of our services. Any prior agreements or understandings, whether written or oral, are superseded by these Terms.

19. 19. Contact Us

    If you have questions about these Terms, please contact us:

    Mint Moving Company LLC

    5014 Gary Ave #6046, Lubbock, TX 79413

    brent@mintmovingco.com(806) 496-9057